Sole Mate

Coverage United Arab Emirates (domestic). Gulf countries: Saudi Arabia, Qatar, Kuwait, Bahrain, and Oman — free shipping on orders above AED 400; standard international shipping rates apply for orders below AED 400. International: we ship to selected countries; shipping cost is calculated and shown at checkout based on destination, weight/volume, and courier rates. Processing Daily cutoff: 2:00 PM GST. Orders placed before cutoff dispatch the same business day; after cutoff dispatch next business day. Business days: Monday–Friday (GST). Pre-orders/backorders dispatch within the window shown at checkout. Domestic (UAE) Service: Standard only (no express). Fee: AED 20. Free over AED 100. Timing: 1–3 business days to major cities; 2–4 business days to remote areas. Requirements: physical address and UAE mobile. No PO boxes or parcel lockers. International Availability: shown at checkout by destination. Cost: calculated at checkout (live courier rates). Timing: estimated transit window shown at checkout; varies by destination and customs. Duties/Taxes: not included unless stated; payable by recipient to the carrier or customs. Restrictions: no COD; some destinations may require IDs or additional documents. Refusal to pay duties/taxes or inability to clear customs may result in return to sender; original shipping and return charges are non-refundable. Tracking & Split Shipments Tracking is emailed on courier handover. Multi-item orders may ship in separate parcels with separate tracking. Delivery Attempts & Undeliverable Parcels At least two delivery attempts. If undeliverable or refused, the parcel returns to our warehouse. We can reship (additional shipping fee) or refund product(s); original shipping and return charges are non-refundable. Address or Time Changes Before dispatch: request via info@solemate.ae After dispatch: changes handled by the courier; surcharges may apply. Payment on Delivery Cash on Delivery (COD): Available for domestic orders only. Inspection on Delivery Inspect on receipt. Report visible damage, missing items, or wrong products within 48 hours to info@solemate.ae with photos and the airway bill number. VAT UAE orders: 5% VAT displayed at checkout. International orders: local VAT/GST and duties may apply and are collected by the carrier or customs authority. Non-Delivery Events Delays from weather, road closures, security checks, or force-majeure events are outside our control. Sole Mate Orders One complimentary Sole Mate Bag per order. Additional bags can be purchased and ship with the order when available. Contact Customer Care — info@solemate.ae

At Sole Mate, your satisfaction is the priority. You get a 14-day return or exchange window and a one-year warranty against manufacturing defects. Eligible Condition Unused, unworn, unaltered. Original packaging, inserts, and tags/security labels intact. Try-on on a clean indoor surface only; no outsole wear, creasing, scuffs, stains, or odors. Sets/bundles returned complete. Non-Returnable Final-sale/clearance when marked at purchase. Gift cards/store credit. Items outside the 14-day window or not meeting condition standards.