Brand Partner Terms

To list your brand on NIDWAH, you must:

• Be based in the UAE or sell products primarily to UAE customers
• Sell original, authentic products in the fashion, jewellery, accessories, or related categories
• Accept and respond to order requests within 2 business days
• Be approved by the NIDWAH team following a brand application review

NIDWAH charges a 15% commission on the listed item price for each completed order. There are no setup, listing or monthly subscription fees. Commission is calculated on the listed item price (UAE delivery is included in that price).

Brands onboarded under an earlier founder agreement retain the commission terms set out in that agreement. Founder Brand status otherwise remains a mark of recognition and does not change the standard rate above.

Brands are responsible for the accuracy of their product listings, including:

• Product descriptions, images, pricing, and stock availability
• Delivery timelines and return policies
• Product authenticity and quality

NIDWAH reserves the right to edit, pause, or remove listings that do not meet platform standards.

When an order request is received:

1. NIDWAH notifies the brand and confirms availability
2. The brand prepares and ships the order once payment is confirmed
3. The brand updates the order status via the brand dashboard

Brands must fulfil confirmed orders within the delivery time stated on their product pages.

NIDWAH releases each brand's payout after an order is completed (delivered), with the applicable commission deducted. Payout runs happen twice a month, on the 1st and the 15th.

An order becomes eligible for the next payout run once it has been marked delivered and a 7-day return window has passed, so a payout typically arrives within 8–22 days of delivery depending on where the delivery falls in the cycle. Full payout records are available in NIDWAH Studio.

Payouts are sent to the brand's connected Stripe account. A brand can list and sell before completing Stripe onboarding — earnings accumulate and are released in full on the first payout run after onboarding is finished.

Brands agree to:

• Respond to order requests and shopper messages within 2 business days
• Not contact shoppers outside the platform for competing transactions
• Not list counterfeit, copied, or infringing products
• Maintain the quality and authenticity of all listed products

NIDWAH may suspend or remove a brand from the platform if it violates these terms, fails to fulfil orders, or engages in conduct that damages the platform or its shoppers. Brands may request removal from the platform at any time with 30 days' notice.

For brand partnership questions, contact us at hello@nidwah.ae.